Terms of service

Funeral OS is the service name. The supplier is the legal person named in your order form or subscription confirmation (the Supplier). Your organisation is the Customer. The person accepting these terms confirms that they have authority to bind the Customer.

The Supplier grants the Customer a limited, non-exclusive, non-transferable right for authorised users to use Funeral OS during the subscription term for the Customer’s internal funeral-management operations.

The service assists with records and workflows. It does not provide legal, medical, tax, accounting, employment, safeguarding or regulatory advice, and it does not replace professional judgement or required checks.

A trial is for evaluation, may use reduced functionality, and may be suspended or ended at any time. Trial users must not enter real family, deceased-person, health, payment or employee data unless the Supplier has expressly confirmed a production-ready environment and data-processing terms.

Paid scope, users, charges, billing cycle, term and any service commitments are set out in the order form. If an order form conflicts with these terms, the order form takes priority for that subject.

The Customer must provide accurate account information, keep credentials confidential, use appropriate access roles, promptly remove leavers, and notify the Supplier of suspected unauthorised access. Accounts are personal and must not be shared.

The Customer must use the service lawfully and with dignity. It must not attempt unauthorised access; introduce malicious code; overload, scrape, reverse engineer or bypass security; use the service to harass or discriminate; upload unlawful or rights-infringing material; or use outputs without human review where safety, legal rights or funeral arrangements could be affected.

The Customer retains its rights in information it submits. The Customer is responsible for having a lawful basis, giving required privacy information, keeping records accurate, limiting special-category data, and ensuring its instructions comply with law. The Supplier may process Customer Data only to provide, secure and support the service, as described in the Data Processing Addendum.

Each party must protect the other’s confidential information, use it only for the agreement, and disclose it only to personnel and professional advisers who need it and are bound to confidentiality. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source.

The Supplier will use reasonable care and skill but does not promise uninterrupted or error-free operation. Maintenance, security incidents and dependencies may affect availability. Material reductions to paid core functionality will be communicated where reasonably possible. Support is available at support@funeralassistance.uk.

Charges exclude VAT unless stated otherwise. The Customer must pay undisputed invoices by the due date in the order form. The Supplier may suspend paid access after reasonable notice if undisputed amounts remain overdue.

The Supplier and its licensors own the service, software, design and documentation. No rights transfer except the limited use right in these terms. Feedback may be used to improve the service without identifying the Customer or disclosing confidential information.

Either party may terminate for a material breach not remedied within 30 days of written notice, or immediately for an irremediable breach or insolvency event. The Supplier may suspend access where reasonably necessary to protect security, people, data or the service, and will restore access when the reason is resolved.

On termination, access ends. Subject to law, unpaid charges and the order form, the Customer may request an export during the stated exit period. Data is then deleted or anonymised under the retention schedule and Data Processing Addendum, except where retention is legally required.

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, neither party is liable for indirect or consequential loss. Any financial cap and specific exclusions must be stated in the signed order form; no unstated cap is created by this website notice.

Neither party is liable for delay caused by events reasonably beyond its control. The Customer may not assign the agreement without consent; the Supplier may assign it as part of a genuine business transfer if protections are not materially reduced. If a provision is unenforceable, the rest remains effective. A delay enforcing a right is not a waiver. The agreement creates no partnership or agency and gives no third party enforcement rights.

Unless the order form states otherwise, the agreement is governed by the law of England and Wales and its courts have exclusive jurisdiction. The Supplier may update these terms for legal, security or service reasons and will give reasonable notice of material changes to paid Customers.